The staff was wonderful. I was thankful the pool was open: my husband and daughter were able to swim while I was in the hospital. We chose Hotel 116 because of how near it was to Overlake. Staff worked with us on our stay. We came a night early; and they have us a late checkout (which we ended up not needing). But, it was there if needed it. The rooms need lights. At least ours did. There was no overhead lights on the ceilings. Only 4 small lamps. And, our king size bed was saggy in the middle and floppy on the sides.

My husband and I had an amazing experience here!! One of our best stays and we travel quite a bit, they were so kind, have a couple gifts which was incredibly sweet, housekeeping was great, provided us with everything we asked, the front desk was wonderful as well, very professional and friendly!! It was our home for 5 days and we will definitely be coming back! Location was also great, close by to pretty much everything, driving and walking distance, the room itself was beautiful, a loft style room, very spacious, clean and all amenities worked perfectly, couldn’t have asked for a better stay!

My husband and I always stay at Hotel 116 whenever we are in the area. The staff is amazing. The front desk employees are kind, helpful and knowledgeable about the area. They always go above and beyond to make you feel welcome and to make your stay wonderful. The lobby is very warm and inviting. The rooms are always very clean, and they have a great layout with plenty of storage space to feel right at home. They are located within walking distance to the light rail for an easy trip into Seattle. We strongly recommend Hotel 116.

Rooms are very clean and hotel staff is very helpful. Location of hotel is premier for what we came to do. Would definitely stay again. Only concern is the room key issue. Keys are very sensitive. We were locked out of our room several time since the key cannot touch almost anything. Should make a protective sleeve to prevent this issue. Other than that, hotel staff made sure we had what we needed. All in all, great spot. Would definitely recommend.

The accommodations were moderate but sufficient. Service was excellent, staff very helpful and friendly. Room was clean. I requested an additional vacuum because I’m really picky about clean floors. The price and location was excellent for this trip.

Final Update: Management has since reached out to apologize and clarify their previous response. They acknowledged that I did report the noise during my stay and that their attempt to resolve it was insufficient. They also confirmed they are now reviewing the lobby air pressure and HVAC issues I brought to their attention. As a result, they have comped the entire stay. I appreciate the professional follow-up and the refund, though I hope the mechanical improvements are prioritized for the comfort of future guests. ----------------- I am updating this because the hotel's response claims they were "unaware" of these issues. This is incorrect. The noise from the adjoining room was reported to the front desk in real-time; while it stopped briefly, it resumed shortly after, indicating a failure in management to actually resolve the disturbance. Regarding the air quality: the heavy perfume in the lobby and elevators is a clear attempt to mask the smoke odor pulled in by the building's lack of positive air pressure at the entrance. This is a structural HVAC issue, not a housekeeping oversight. As a repeat guest of Coast Hotels in BC, I am disappointed by the lack of standards here. Even your own staff acknowledged during my stay that the Canadian properties are of a much higher quality than the Bellevue location. I expected better brand consistency and a more honest engagement with guest feedback. ----------------- I had a very disappointing stay here due to several significant issues. The most concerning was the air quality; the entire hotel, including the lobby, hallways, and elevators, smelled strongly of cigarette smoke masked by heavy perfumes. As someone sensitive to air quality, this caused me actual respiratory issues during my stay. Sleep was nearly impossible as well. The occupant in the adjoining room blasted music with heavy bass and high-pitched tones until 1:00 AM. Furthermore, the in-room air conditioning unit was extremely loud and sounded as if it were suffering from a mechanical failure. Between the noise and the poor air quality, I cannot recommend this hotel.

2nd time staying there. Both times were amazing. The front desk staff as well as the maids are extremely polite and made my stay very enjoyable. Thank you so much 116 as well as the dining and bar that is connected (Pacifica). Another terrific place that is very family friendly! Love you guys!!

I have stayed here in the past. I have been happy each time. The staff is helpful and friendly. The rooms are a bit dated but very clean and tidy! I was in a room towards the front of the hotel & I noticed it was a little more noisy. Ho estoy it seemed like cars were racing down that road late at night. That is NOT the hotels fault. Thank you for a nice stay close to my doctors if you are being seen at Overlake. Thank you & until next time

I booked this hotel with a really good sale on an online hotel booking app. In fact, it was so inexpensive that I worried the hotel might not be what I was hoping for (clean and with reasonably professional staff). My expectations were pleasantly exceeded. All of the staff members I interacted with were attentive, patient, and very helpful. The room was clean and the bed was comfortable. It's not a particularly fancy hotel, but it was more than adequate for my two-night stay while visiting family. There's a great coffee shop in the same building as the hotel, called The Woods, which is convenient for breakfast. I would definitely stay here again and also recommend it to anyone looking for a reasonably priced stay at a clean hotel with helpful staff.

The hotel’s location and customer service are excellent. The room was very nice and clean, and I especially liked the layout and overall design. The only issue I noticed was that the sink and bathtub did not seem properly cleaned; there was some green residue and old dirt coming out when the water was turned on. Aside from that, the stay was very pleasant.