I am currently staying in the hotel. It is the worst hotel I have ever stayed in. The room smells terrible. There is black mold on the walls and ceilings. The toilet has been running all night even after I asked them to fix it. There was someone else’s waste in the toilet when I got there. The shower does not drain and is clogged with hair. The beds are extremely uncomfortable and itchy. A picture fell off the wall because the installer did not bother to secure the anchors and the picture hit one of my children. I can’t believe businesses are allowed to operate with these types of conditions. So disappointing.

Avoid this hotel. I travel frequently, but this is by far the worst experience I’ve had. The facility is falling apart: the rooms are old, the AC failed, the door was difficult to open, and the toilet broke. The service was non-existent. When the toilet broke, I couldn't get anyone on the phone. I went to the lobby, but the staff had left for the day. I tried the operator and the after-hours line multiple times with no luck. Rude service and zero accountability—stay elsewhere

Mario the clerk who checks you in seems like a nice guy but this hotel has been a miserable experience. Our office carefully made reservations but when we arrived, they didn’t have the rooms available. To be clear, we needed one room with 2 beds for 2 employees to share the room. They no longer had that room but would gladly permit us to simply get another room… their solution. The next month we made sure no errors were made on our end, documented everything, and guess what… they gave away one of our rooms again! The challenge they have is few rooms at their hotel have 2 beds. You may think you are reserving this room but they do not appear to have the ability to reserve the room. Fine and unfortunate, I would not give a negative review over human error, but it happened 2 times in a row, and I asked if they could simply give us an additional room since it was clearly their error. We waited others checked in in front of us. I asked if he could contact his manager and he said he tried and there is nothing more he can do. I asked if I could speak to his manager and he said he had the right to deny me service and kicked me out! This is why I am leaving this negative review, the first time I have ever left a negative review. Ironically all I need is for them to show they care and assure us the mistake would not happen again. It would have been a minimal cost to provide an extra room as they could see the error was theirs. I await their response but will need to find another place to sleep tonight

While dealing with a tough situation, the whole staff from housekeepers to management have been very accommodating and welcoming. I mostly interact with Stacey at the front desk and having such a genuine and kind person to interact with throughout this time has been very refreshing. She's gone above and beyond for me and handles every issue or concern efficiently and with a sense of urgency. I'm very grateful for her!

I did an extended stay (pun intended) and it was a great experience especially when dealing with so many problems. I didn’t have to worry about my living situation. Every staff member I interacted with was so kind and had great customer service. We did have a problem pop up while staying in the first room. When we brought it to the front desks attention, we were immediately moved into a room we chose (it was available and we preferred the second floor). We also regularly had house keeping checking in on us. While we didn’t use them, it was nice to see they cared. We used our own bedding and towels. There is laundry onsite and free breakfasts. As of me posting this a costs $5 each (wash and dry). They are also pet friendly and wheelchair accessible. There may be more features I’m not thinking of or didn’t try. My only warning - this is an older hotel and does not look to be updated recently. In my personal opinion, the service makes it worth it.

Not much to say about the rooms, but Stacy at the front desk is phenomenal! We are experiencing a weird situation and she's been very accommodating and understanding through all of it. She was also very knowledgeable too. She genuinely deserves a raise.

Dee Dee is amazing! She was the housekeeper for this location and was so friendly. She stopped by this morning to ask if we need anything at all. Dee Dee is over friendly and offers great customer service and she shared that this was not even her home location that she was just helping out. Dee Dee went above and beyond to make sure we were taken care of.

I stayed here for 3 months as a guest with disabilities and a service animal, I encountered accessibility barriers, repeated water outages without notice, sanitation concerns, and dismissive treatment when raising concerns. These issues significantly affected my health and well-being. I have formally documented my experience and escalated the matter to appropriate state authorities. Sharing so others can make informed decisions.

This was originally going to be a 5-star review since the room was very nice, comfortable and clean. however, the other things were unprofessional, unclear, and extremely damaging to me. I reserved a room for a 10 day stay with my ESA certified cat. I checked in and paid and was under the assumption that I was covered through the end of my reservation. Two days before my reserved departure date, I walked into the office to inquire about extending my stay and was told that I had a past due balance and should have vacated the day prior. I asked about this as I was under the understanding that I had paid in full at check-in. The front desk attendee explained that I had not been charged for my cat. I had the funds at check-in had I been charged correctly. I returned to my room and contacted the Extended Stay America customer support, and they reached out the actual location. That representant expressed that I was charged for a one week stay, 7 days, even though I had reserved for 10. He explained that they only charge per week and after the 7 days, if you are staying longer, you have to pay it then, per "policy." NOBODY communicated this to me at check-in. I was unable to secure the funds, and they asked me to vacate immediately. This situation has left me sleeping in my vehicle with my cat, in December. I also lost over $100 worth of frozen foods because they delayed over 24 hours to get me a working refrigerator after I had purchased groceries and they have refused to compensate me for that. I was counting on being able to stay there for a bit after losing my home and waiting for my next place to be ready to move in. Now I have no room, no money, no gas, and no ability to even eat well. At no time did anyone attempt to work with me towards a resolution. If you choose to stay here, keep your eyes peeled and ask a lot of questions or you could end up in my position. Update: I attempted to take them up on their offer of resolving the situation and I booked another stay. I CONFIRMED WITH THE LOCATION BEFORE MAKING THE DRIVE to the location. Upon arrival, while attempting to check-in, I was told “I can’t rent to you.” No explanation, just “don’t rent to Renee.” That left me, for a second time, with no where to go. I HIGHLY recommend you choose another place to go! They don’t stand by their words!

Update: I find it interesting that they responded to my review but they have not communicated with my daughter after they said they would. Nothing has changed. No offer to move them to a better room so am I to assume that they haven’t moved to a more sanitary room because it doesn’t exist at this establishment? This review has been shared with the social worker and she will be communicating the concerns with insurance. Hopefully they lose their contact with insurance. My daughter and her family are staying here to be close to a remaining twin in the nicu. Their home is 2-3 hours away (depending on traffic) Yesterday I came up to babysit her little ones in the hotel while they went to a funeral home to make arrangements for the twin that didn’t survive. This is a devastating time for them and it is crucial that they live in a clean environment. I spent my time cleaning while I was there. The room was disgusting in my opinion. The floors were sticky so my daughter had asked if I could bring some supplies to help clean it since a cleaning staff didn’t seem to be present. I started vacuuming only to discover that there was mold on the inside of the hide a bed my grandchildren were sleeping on. The exterior wall was wet and there was mold along the baseboard and on the laminate flooring under the couch. There was mold on the window sill as well that I cleaned up. This room had barely been surface cleaned let alone deep cleaned for quite some time. It should get a deep clean between each guest since it is an extended stay. (Clearly not happening) There was, what appeared to be, a piece of moldy dog food in the puddle under the couch and I don’t know how long it had been since it was cleaned under there and under the bed. The staff at the front desk was not interested in talking to me when I called her on the phone to inform her of the water and mold. She told me they would need to speak with my daughter when she was back since I am just a visitor. She also made, what I can only assume, a snap judgment that the water and mold was due to the fans in the bathroom, above the stove, and window unit not being left on. (This mess is not from the family staying in there right now.) She didn’t offer to investigate it or send cleaning staff so I told her I was cleaning it up. With a 2 and 3 year old in the room and accommodations that, we are grateful that insurance can provide so they can be close to the baby in the nicu (fighting for his life), this shouldn’t be something they are concerned about. Staying in a room with mold in it introduces bacteria that puts all of them at risk. If I could afford to put them up in something nicer I would but 2-3 months stay in Seattle is expensive and we are at the mercy of what is covered by insurance. I only took a few photos but it is a good indicator of the condition of the room. After what I saw yesterday I would not stay there and I would get them investigated. There is a standard that every motel/hotel has to adhere to and they are not meeting the standard.