Arrived on Sunday around 1130a front desk help looked stressed for sure. Checked me in went to my room unable to open my door with the card that was given. Went back, helper informed me that they were having issues with the machine so she had to come and open the door using her card. Upon entering the room she informed me that the smoke detector was covered with tape but maintenance would take take of it. The stove wouldn't work so went out to eat came back stopped at the desk waited at least 5 min before i could someone to come open my door because this poor gentleman Jevonah was running around opening doors. Monday left to go to work come back door cards still not working. Meanwhile maintenance had come and fixed the covered smoke detector. And fixed something in the bathroom but the problem is he actually stepped in the bath tub with flithy dirty shoes left marks everywhere on the floor. Wonderful housekeeper came and cleaned everything. There is a new microwave in the room was removed from box placed on refrigerator not plugged in or even the inside package removed. No light bulb in one of the bedside lamps. Maintenance comes back to fix something in the barhroom so a decided to ask him if it was him that was here earlier. He informed me yes so i told him the bathrub was left dirty he couldnt run water his reply " its not my job to clean up" so i told him he could have informed housekeeping. Terrible attitude and poor customer service for sure. I called headquarters left a message to be called. Tuesday no call back, left message again. Cards still not working. This is a major safety issue. The front desk helpers and housekeepers i will give 100% working under such conditions. Apologizing for problems that are beyond them. Asked to talk to a manager apparently there is no manager. DO NOT I SAY IT AGAIN DO NOT, DO NOT GO TO THIS ONE WHICH IS IN BELLEVUE WASHINGTON.

I stayed at this location from May 18 through July 7 only ever had our room serviced maybe two times. The staff is completely unprofessional and don’t know what good hygiene is working for a hotel myself. It’s a requirement to come to work with your hair, combed teeth brushed. The staff here does not follow that protocol. That’s the first thing. The beginning in July, I was bit by a poisonous insect that left a hole in my back. I put hydrocortisone over it and it healed but scarred for life. Over this last weekend I awoke with over 30 small bites and another huge bite on my back near where I was bitten a month before. I sent Desiree the general manager an email with a professional letter that I drew up. Once 12 o’clock hit, we still were not contacted at all, so we went to the front office. Front desk, worker Mo desk rooms, and gave us keys to another room, and we started packing up and moving our items from one side of the hotel to the other halfway through the move. I noticed that my keys didn’t work. So my girlfriend went to the front office to see what was going on and they said they cannot move us. They had maintenance expect the room and didn’t find any bedbugs or any insects And we cannot move to another room because we can contaminate the new room. Which makes no sense because they said they didn’t find any in our room. This put me in a stage of rage, Because I am bit up seriously Desiree asked me to leave the front office and I told her I’m not leaving and she called the police, which did absolutely nothing didn’t even run my name. Giving out descriptions of us like we were criminals saying I was heavyset, but she is at least 350 Pounds. I don’t suggest anyone stay at this hotel. It is not clean or sanitary. There’s spiderwebs and bugs all outside of each doorway. My girlfriend contacted corporate to let them know about the situation and the only thing that’s happened was a refund of the last payment that we made. So now we are contacting an attorney the next step is the Better Business Bureau and the attorney general. When this is all set and done, what’s dark will come to light me and my girlfriend are very hard-working individual individuals. She’s a traveling medical assistant in the medical field and I work for Choice Hotels for the last 2 years.

Not the fanciest hotel in town, but the staff and location more than make up for it. Everyone was friendly, helpful, and made me feel welcome throughout my stay. The location is hard to beat and made getting around incredibly easy. If you value great service and convenience, this place is worth considering. -J

I am currently staying in the hotel. It is the worst hotel I have ever stayed in. The room smells terrible. There is black mold on the walls and ceilings. The toilet has been running all night even after I asked them to fix it. There was someone else’s waste in the toilet when I got there. The shower does not drain and is clogged with hair. The beds are extremely uncomfortable and itchy. A picture fell off the wall because the installer did not bother to secure the anchors and the picture hit one of my children. I can’t believe businesses are allowed to operate with these types of conditions. So disappointing.

Avoid this hotel. I travel frequently, but this is by far the worst experience I’ve had. The facility is falling apart: the rooms are old, the AC failed, the door was difficult to open, and the toilet broke. The service was non-existent. When the toilet broke, I couldn't get anyone on the phone. I went to the lobby, but the staff had left for the day. I tried the operator and the after-hours line multiple times with no luck. Rude service and zero accountability—stay elsewhere

Mario the clerk who checks you in seems like a nice guy but this hotel has been a miserable experience. Our office carefully made reservations but when we arrived, they didn’t have the rooms available. To be clear, we needed one room with 2 beds for 2 employees to share the room. They no longer had that room but would gladly permit us to simply get another room… their solution. The next month we made sure no errors were made on our end, documented everything, and guess what… they gave away one of our rooms again! The challenge they have is few rooms at their hotel have 2 beds. You may think you are reserving this room but they do not appear to have the ability to reserve the room. Fine and unfortunate, I would not give a negative review over human error, but it happened 2 times in a row, and I asked if they could simply give us an additional room since it was clearly their error. We waited others checked in in front of us. I asked if he could contact his manager and he said he tried and there is nothing more he can do. I asked if I could speak to his manager and he said he had the right to deny me service and kicked me out! This is why I am leaving this negative review, the first time I have ever left a negative review. Ironically all I need is for them to show they care and assure us the mistake would not happen again. It would have been a minimal cost to provide an extra room as they could see the error was theirs. I await their response but will need to find another place to sleep tonight

While dealing with a tough situation, the whole staff from housekeepers to management have been very accommodating and welcoming. I mostly interact with Stacey at the front desk and having such a genuine and kind person to interact with throughout this time has been very refreshing. She's gone above and beyond for me and handles every issue or concern efficiently and with a sense of urgency. I'm very grateful for her!

I did an extended stay (pun intended) and it was a great experience especially when dealing with so many problems. I didn’t have to worry about my living situation. Every staff member I interacted with was so kind and had great customer service. We did have a problem pop up while staying in the first room. When we brought it to the front desks attention, we were immediately moved into a room we chose (it was available and we preferred the second floor). We also regularly had house keeping checking in on us. While we didn’t use them, it was nice to see they cared. We used our own bedding and towels. There is laundry onsite and free breakfasts. As of me posting this a costs $5 each (wash and dry). They are also pet friendly and wheelchair accessible. There may be more features I’m not thinking of or didn’t try. My only warning - this is an older hotel and does not look to be updated recently. In my personal opinion, the service makes it worth it.

Not much to say about the rooms, but Stacy at the front desk is phenomenal! We are experiencing a weird situation and she's been very accommodating and understanding through all of it. She was also very knowledgeable too. She genuinely deserves a raise.

Dee Dee is amazing! She was the housekeeper for this location and was so friendly. She stopped by this morning to ask if we need anything at all. Dee Dee is over friendly and offers great customer service and she shared that this was not even her home location that she was just helping out. Dee Dee went above and beyond to make sure we were taken care of.